Privacy Policy

1. Information We Collect

We collect data to deliver and improve our services. Specifically:

• Personal Data: Name, email, phone number when you register, vote, or donate. We may also collect organization or affiliation if provided.
• Usage Data: Pages visited, time stamps, actions taken, IP address, device and browser details.
• Communication Data: Messages you send to support, feedback forms, and survey responses.
• Payment Information: Credit card or mobile money details—collected only by secure third-party gateways; we never store full card numbers.

2. How We Use Your Information

We use your data to:

• Provide & Manage Services: Process votes, ticket purchases, nominations, and donations accurately and securely.
• Communicate: Send confirmations, updates, newsletters, and respond to inquiries.
• Personalize Experience: Remember your preferences and recommend relevant events or elections.
• Analytics & Improvement: Analyze trends, detect issues, and enhance the user experience.
• Compliance & Fraud Prevention: Verify eligibility, enforce rules, and safeguard against unauthorized access.

3. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share data with:

• Service Providers: Hosting providers, payment processors, email platforms, and analytics tools, under strict confidentiality agreements.
• Event Organizers: Limited details (e.g., name and ticket status) to manage their events.
• Legal & Regulatory: Authorities, when required by law or to protect rights, property, or safety.

4. Data Security

We employ industry-standard safeguards, including:

• Encryption of data in transit (HTTPS/TLS) and at rest.
• Access controls and role-based permissions for our team.
• Regular security audits and penetration testing.

While we strive to protect your data, no system is 100% secure. Use strong, unique passwords and notify us immediately if you suspect a breach.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data at any time.
• Restrict or object to certain processing activities.
• Withdraw consent (where processing is based on consent).
• Receive a copy of your data in a portable format.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us via privacy@provoteafrica.com.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your language, login state, and preferences.
• Analyze site usage and performance.
• Deliver targeted marketing (with your consent).

You can manage cookies in your browser settings, but disabling certain cookies may affect site functionality.

7. Data Retention

We retain your data only as long as necessary:

• Account data: until you delete your account plus 3 months for cleanup.
• Transaction records: 5 years for financial and compliance purposes.
• Analytics data: anonymized and aggregated after 12 months.

8. International Transfers

As a pan-African platform, your data may be processed in servers across different jurisdictions. We ensure:

• Transfers comply with applicable data protection laws.
• Appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

9. Changes to This Policy

We may update this policy to reflect changes in practices or regulations. If we make material changes, we’ll post a prominent notice on our site and update the “Last Updated” date below.

Last Updated: July 23, 2025

10. Contact Us

For any questions, requests, or feedback about this policy, please reach out:

Email: privacy@provoteafrica.com
Address: ProVote Africa HQ, Accra, Ghana
Phone: